Frequently Asked Questions about Bradley’s

In the Netherlands and Belgium, Bradley’s can easily be ordered via our webshop. It is also possible to order Bradley’s through one of our partners. An overview can be found at Bradley’s Selling points. You can also contact us for more information about the available options.

You can create an account via the Dutch and French websites.

Payment can be made directly when placing an order via iDEAL/WERO.

No problem. Click ‘Forgot password’ on the login page and you will immediately receive an email to set a new password.

Our fulfilment partner uses DHL as standard. You will usually receive your parcel within 3 to 5 working days. Please note that we currently only ship to the Netherlands and Belgium.

There may be several reasons. Please check the following:

We do not offer standard sample packs. If you are interested in adding Bradley’s tea to your range, we would be happy to get in touch to discuss the possibilities. You can contact us via: https://bradleys.nl/hulp-contact/

The standard delivery time is 3–5 working days.

At Bradley’s, we focus exclusively on the hospitality sector. It is therefore not possible to place orders as a private consumer. Orders can only be placed with a Chamber of Commerce number and a VAT number.

Returns are only possible in the event of damage upon delivery or if an incorrect item has been supplied. If this is the case, please contact us as soon as possible via: Help & Contact | Certified B Corp | Bradley’s

You can easily find all your previous orders and invoices in your account under the ‘orders’ section.

Yes, you can easily update your company details via your account settings. These can be found at the top right under your profile when logged in.

Yes, all prices are excluding VAT. In your shopping basket overview, the VAT amounts are clearly displayed.

There is no minimum order value on the Bradley’s webshop. For orders in the Netherlands over €100 (excluding VAT), shipping costs are waived. In Belgium, shipping costs are waived for orders over €200 (excluding VAT)

Shipping costs vary by country. In the Netherlands, shipping costs are €8. Orders from €100 (excluding VAT) qualify for free delivery. In Belgium, shipping costs are €12.50. Orders from €200 (excluding VAT) qualify for free delivery.

It is only possible to pay via iDEAL/WERO on our webshop. After placing your order, you will automatically receive the invoice and order summary by email.

How long you can let your tea brew depends on the type of tea. This is always stated on the packaging. Below is an overview with advice:

Not all teas are suitable for brewing at 100 °C. Below you will find an overview of the different temperatures. We recommend always bringing the water to the boil at 100 °C first, then allowing it to cool gradually to the appropriate temperature:

Tea fits well within a healthy lifestyle. It naturally contains antioxidants and has no calories, provided you do not add sugar. Tea is included in the Eatwell Guide.

The tea is carefully selected, blended, and packaged in Sri Lanka.

Caffeine naturally occurs in tea made from the tea plant Camellia sinensis, such as black, green, white tea and oolong. This caffeine is also referred to as theine. Herbal teas, such as chamomile or mint, are not true teas and therefore do not contain caffeine.

The ingredients may vary per product. The list of ingredients is stated on the back of each tea box. You can also find this information in the online webshop on the product page.

Bradley’s tea is made with natural ingredients and contains only natural flavourings. This means that the flavourings are derived from natural sources such as fruit or spices.

No, no sugar or sweeteners are added to the teas.

Liquorice contains glycyrrhizin, a substance which can raise blood pressure when consumed in excess. People with high blood pressure, pregnant women, and young children are advised to drink tea containing liquorice in moderation.

The following Bradley’s tea ranges are Fairtrade certified: Piraminis, Pyramids, Organic, and Favourites. You can recognise this by the official green and blue Fairtrade logo on the packaging. For these products, we work with tea producers who value fair trade and good working conditions. In this way, every cup of tea contributes to a better tea supply chain.

At Bradley’s, we have two ranges that are organically certified: Organic tea bags and Organic loose-leaf tea. These products can be recognised by the green organic certification mark on the packaging. Strict requirements apply to this certification, meaning no chemicals or pesticides are used during cultivation.

Bradley’s teas do not contain any known allergens such as gluten, milk, or nuts.

Yes, all Bradley’s teas are plant-based and therefore suitable for vegans.

Each package includes a best before date. In general, tea will keep for at least 2 to 3 years, provided it is stored in a cool and dark place.

We do not use any materials known to contain microplastics or PFAS. We consciously choose high-quality ingredients without unnecessary additives and use safe, food-grade materials. Our tea bags are also free from nylon and other plastic components. All materials used comply with current food safety legislation and regulations.

Our Bradley’s pyramid tea bags are made from PLA (polylactic acid), a bioplastic derived from renewable resources such as maize starch. These bags are free from nylon and other fossil-based plastics. Other tea bags, such as Bradley’s Fairtrade Organic and Bradley’s Favourites, are made from abaca (a natural fibre obtained from the banana plant) and cellulose. Our tea bags are compostable and can be disposed of with organic waste in the Netherlands. As waste processing may vary by municipality, we recommend following local waste disposal guidelines.

There is a suitable concept for every establishment: from accessible and familiar to premium and surprising. Together we determine what best fits your guests and the serving occasion. For enquiries, please contact us via the contact form on the website.

There is a suitable concept for every type of venue: from accessible and familiar to premium and more surprising. Together, we look at what best matches your guests and the moment of service. If you have any questions, you can contact us via the contact form on our website.

Yes. We offer a range of presentation materials that enhance the tea experience at the table or bar. Please see the options in our webshop or on our assortment page: Discover our tea concepts for the hospitality industry | Bradley’s

We provide inspiring recipes to enrich your menu. For more information, please visit: Bradley’s tea inspiration: creative serving tips | Bradley’s

Bradley’s is part of Axxent Masters in Tea, a certified B Corp.

Great to hear you are interested! Bradley’s is part of Axxent Masters in Tea, an organisation committed to sustainable tea and a fair supply chain. An open application is always welcome. Would you like to find out more or apply straight away? Please visit our vacancies page: Vacancies – join Axxent Masters in Tea and make a difference

It is best to separate the individual components of Bradley’s products. All tea boxes can be disposed of with paper recycling, as they are made of cardboard. Tea envelopes and Piraminis mini boxes may also be disposed of with paper recycling. Bradley’s tea bags are biodegradable and may therefore be disposed of with organic (food and garden) waste. Please note: waste regulations may vary by country. The above guidance applies to the Netherlands. Different guidance may apply in other countries.

Sustainability is an important focus at Bradley’s. We are currently working on gaining better insight into our CO₂ emissions and environmental impact, enabling us to take targeted steps for further improvement.